Wrong email, co-owners and changing your details
Updated 1 min read
Your agent sends your campaign link to one email address, and only your agent can change it. If the email address, your name or the property details are wrong, contact your agent.
Common questions
My agent used the wrong email address. Ask your agent to correct it. They can change it until the campaign is paid. When they save a new address, VPA Connect emails a fresh link to it. A link already sent to the old address keeps working until it expires, 48 hours after it was sent.
I chose Pay Later and the email address is wrong. Campaign Flow can't change the email address once the application has started. Contact your agent, who will sort it out with Campaign Flow.
I own the property with someone else. Can they approve too? Your agent sends the link to one email address. If you own the property with someone else, decide together who receives it. Either of you can approve using that link, and one approval is enough. You can forward the email to the other owner.
Does the link know who's using it? No. Anyone with a working link can open the campaign page and approve, so only share it with people you trust to act on the property's marketing.
I asked for a new link. Where did it go? To the email address on your campaign, which may not be the one you're using now. If that address is wrong, ask your agent to correct it.
Can I change my name or the property address? Ask your agent. They can change your details until the campaign is paid. After that, your agent can raise it through the agency's help form.