Accept an agency invitation, switch agencies, and "No active accounts"
Updated 3 min read
How do I accept an invitation?
Open the link in the invitation email ("You are invited to join VPA Connect") and follow the steps:
- Read the Platform Terms and Conditions, scroll to the end and select Next.
- Check your name and Work Email, which are filled in from the invitation, and select Continue.
- Enter the 6-digit code emailed to you and select Verify.
You're then signed in and can see all of the agency's campaigns. Staff invited by an Admin or the Director don't need an identity check. If you're invited as a Director, you'll also verify your identity with ConnectID (see Identity checks and hold emails).
Already have a VPA Connect login? The link takes you to the login page with the invited email address already filled in (you can change it). Select Continue, enter the 6-digit code emailed to you, and you're taken back to the invitation to accept it. The address is only filled in when you open the link from the invitation email itself.
"This invitation has expired": invitations work for 30 days. Ask the agency's Admin or Director to send it again; the new email has a fresh link.
"This invitation has been cancelled": the agency withdrew it. Ask them if you should have one.
"Please open this invitation from your email": open the link from the email itself rather than typing the address.
"You have already accepted this invite": sign in instead.
I belong to more than one agency. How do I switch?
Use the account switcher. When you have more than one agency, supplier business or pending invitation, VPA Connect lets you choose which one you're working in. They're grouped under Agencies, Supplier businesses and Pending invitations. Select the star beside one to make it the account you start in.
If you see "You don't have access to this from the account you're currently using. Switch account and try again.", you're signed in to a different agency from the one the page belongs to. Switch, then open it again.
Why do I see "No active accounts"?
You're not currently a member of any agency or supplier business (marker 1). This usually means you were removed from your last agency.
- If that's a mistake, contact the Admin or Director at your agency. They can reactivate you (see Invite staff and change roles).
- If you've moved agencies, ask your new agency to invite you, or select Register a new account (marker 2) to register a new agency or supplier business.
Your login itself isn't deleted when you're removed, so the same email address can be invited again.
Why do I see "This account is archived"?
VPA Connect has archived your agency, so it can't be used for now. Your login, campaigns and records are kept, and everything works again if VPA Connect reactivates the agency. The page tells you how to contact VPA Connect if you need it reactivated.
If you also belong to another agency or supplier business, you're taken there instead, and the archived agency isn't shown in the account switcher.
An invitation to an archived agency, or registering with its ABN, shows "This agency is not accepting new members. Please contact VPA Connect if you think this is wrong."
Screens still to do
- The invitation sign-up steps and the account switcher. They need an invitation link or a login that belongs to two agencies, which the showcase set doesn't have.