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VPA Connect

Submit a payment request: partial or final

Updated 3 min read

Ask to be paid when the work is done. You can ask for part of the job's budget now (a partial payment) and the rest later (the final payment), or all of it at once.

All amounts include GST. You can't attach an invoice or file: VPA Connect creates your invoice when the agency releases the payment.

Part 1: Open the job

The Outstanding Services list with a job's detail panel open: marker 1 on the Fremantle photography job in the list and marker 2 on Submit payment request.
Open full size: The Outstanding Services list with a job's detail panel open: marker 1 on the Fremantle photography job in the list and marker 2 on Submit payment request. (opens in a new tab)
  1. On your Outstanding page, select the job.
  2. Select Submit payment request. The request form opens.

If the button is greyed out, the message under it says why (for example, "No available budget" when the whole budget has already been requested).

Part 2: Fill in the request

The Submit payment request form for a 650 job, set to a 400 partial payment: markers 1 Partial Payment, 2 the amount, 3 Note, 4 Your Payout and 5 Submit request.
Open full size: The Submit payment request form for a 650 job, set to a 400 partial payment: markers 1 Partial Payment, 2 the amount, 3 Note, 4 Your Payout and 5 Submit request. (opens in a new tab)
  1. Choose Partial Payment or Final Payment.
  2. Type the amount, including GST. It can't be more than Available budget; a larger amount is reduced to it.
  3. Add a Note saying what the payment covers. A note is required for a partial payment, and for a final payment after an earlier partial.
  4. Check Your Payout: what you'll receive once the agency releases it.
  5. Select Submit request. A "Payment requested" message appears and the request shows as Pending in the job's payment history.

The agency is emailed about your request. You aren't, so check the job's payment history if you want to confirm it was sent.

Partial or final?

Partial PaymentFinal Payment
Use it forA stage of the work, such as a deposit or a first deliveryThe last payment for the job
What happens to the restStays held for your next requestGoes back to the campaign
Job afterwardsPartially paid once releasedPaid, and moves to Completed

Typing the whole available amount as a partial turns it into a final payment.

Asking for less than the budget as final

A final payment request for 500 on a 650 job, after the first Submit request: marker 1 on the warning that submitting as final closes the job and returns the remaining $150 to the campaign, and marker 2, in warning colour, on the Confirm button.
Open full size: A final payment request for 500 on a 650 job, after the first Submit request: marker 1 on the warning that submitting as final closes the job and returns the remaining $150 to the campaign, and marker 2, in warning colour, on the Confirm button. (opens in a new tab)
  1. Read the warning. A final request for less than the available budget closes the job, and the rest goes back to the campaign. You can't request it later.
  2. Select Confirm — final at $… only if the job is finished. Otherwise select the cross and send a Partial Payment instead.

If the job grew and you need more than the budget, ask for extra funding first (see Request additional funding).

When a request is already pending

The request form for a job with a $150 request still waiting for the agency: marker 1 on the message that the final payment can be requested once the pending request resolves, and marker 2 on Pending requests.
Open full size: The request form for a job with a $150 request still waiting for the agency: marker 1 on the message that the final payment can be requested once the pending request resolves, and marker 2 on Pending requests. (opens in a new tab)
  1. While a request is waiting for the agency, Final Payment is greyed out and the form says "A payment request is currently pending review. The final tranche can be requested once that resolves."
  2. Pending requests shows the amount already waiting. You can still send another partial request for what's left.

Once the agency releases or rejects the pending request, you can send the final one.