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VPA Connect

Join a business that's already on VPA Connect: requests to join

Updated 2 min read

The quickest way onto your business's team is an invitation: ask one of its Admins to invite you (see Invite someone to your team).

If you register as a supplier instead and enter the ABN of a business that's already on VPA Connect, you don't join it straight away. VPA Connect sends the business's Admins a request, and you get access only once one of them approves it.

If you're asking to join

  1. Register as a supplier (see Register as a supplier, parts 1 to 6) with your business's ABN.
  2. On Review application, select Next. Instead of the Stripe step, Request sent appears: the business is already registered, its Admins have been asked to add you, and you won't have access until one of them approves.

VPA Connect emails you when an Admin decides: "You have joined …" if they approve (it says your role), or "Your request to join …" if they decline. After an approval, sign in and the business's Outstanding Services page opens.

While you wait, signing in takes you back to Business details and doesn't say your request is waiting. Don't register the business again: wait for the email, or ask an Admin of the business to look at Requests to join on their Account page.

You seeWhat it means
You're already a member of … Switch to that account from the account menu.You're already on that business's team under this login. Use the account switcher at the top of the sidebar
This business is not accepting new members. Please contact VPA Connect if you think this is wrong.The business has been closed on VPA Connect. Select Help and send the help form if you think it's wrong (see Getting help)

If your request is declined and you do work for the business, ask an Admin to invite you instead.

If you're an Admin: approve or decline a request

VPA Connect emails every Admin "… has asked to join …", with the person's name and email. Only approve someone you know works for your business: once approved, they see your jobs.

The Requests to join list on an Admin's Account page: marker 1 on Felix Moreau's request with his email and the date he asked, marker 2 on Approve, and marker 3 on Decline.
Open full size: The Requests to join list on an Admin's Account page: marker 1 on Felix Moreau's request with his email and the date he asked, marker 2 on Approve, and marker 3 on Decline. (opens in a new tab)

Select your name at the top of the sidebar to open your Account page. Under Requests to join, each request shows the person's email and the date they asked (marker 1).

The Add Felix Moreau to Tessaly Styling? confirmation: marker 1 on the Make them an admin switch and marker 2 on Approve.
Open full size: The Add Felix Moreau to Tessaly Styling? confirmation: marker 1 on the Make them an admin switch and marker 2 on Approve. (opens in a new tab)

Select Approve beside the request (marker 2 above). A confirmation opens.

  1. Leave Make them an admin off to add them as a Member, or turn it on to add them as an Admin.
  2. Select Approve. They're added to the team, and VPA Connect emails them to say they've joined.

To refuse, select Decline (marker 3 above) and confirm with Decline. They aren't added, and VPA Connect emails them to say so. They can ask again, or you can invite them later.