Registration stuck: error messages and "Registration incomplete"
Updated 4 min read
You never need a new account. Sign in with the email you registered with, and Complete Registration takes you back into the registration.
"Supplier Registration Incomplete"
You see this page when you sign in before registration is finished. Your jobs, payouts and settings stay hidden until it is.
- Select Complete Registration. Business details opens. Carry on from Register as a supplier, part 4.
The page has two versions:
- "Your supplier registration isn't finished yet": you stopped before the Stripe step.
- "It looks like this Supplier has not successfully completed registration via our payments partner Stripe": you started Stripe but didn't finish. Finish the Stripe steps; see Stripe needs more information.
If you also belong to an agency or another supplier business, a Back to button for each one takes you there.
ABN errors
VPA Connect checks your ABN with the Australian Business Register (ABR) as soon as you leave the field. Messages appear in red under ABN/ACN (marker 1).
| Message | What it means | What to do |
|---|---|---|
| Enter a valid ABN or ACN | The number isn't 11 digits (ABN) or 9 digits (ACN), or has a typo | Copy it from your ABN record and try again |
| Could not validate ABN: No record found | The register has no business with this number | Check the number on ABN Lookup |
| This ABN is not currently active. | The ABN has been cancelled | Use your business's current, active ABN |
| The ABN register has no registered name for this ABN. | The register has no legal name to show | Check your record on ABN Lookup; register with an ABN that has one |
| We couldn't check this ABN/ACN just now. Please try again in a moment. | The register didn't answer | Wait a minute, then click into the ABN field and out again |
| We couldn't verify your business with the ABR right now. Please try again shortly. | The same, when you submit | Wait a minute and submit again |
| The registered name does not match the entity name for this ABN (…) | The ABN changed since the name was filled in | Re-type the ABN so the name refills |
| The ABR has no ABN for this ACN. Register with the business's ABN. | Your company's ACN has no ABN linked | Use the ABN instead |
Bank detail errors
A red message appears under the field (marker 1), and a "Please correct the errors above." message appears when you select Next.
| Message | What to do |
|---|---|
| BSB must be exactly 6 digits | Type the 6-digit BSB, for example 062-000 |
| Account number must be between 6-10 digits | Type only the account number, without the BSB |
| Please select at least one business service type | Tick at least one service under Business Service Types |
| Enter a valid website, e.g. yourbusiness.com.au | Fix the address or leave the field empty |
| Stripe couldn't accept these bank details. Check the BSB, account number and account name, and try again. | Stripe rejected the account; check all three against a bank statement |
VPA Connect accepts account numbers of up to 10 digits, but Stripe's documentation lists 4 to 9 digits for Australian accounts. If yours is 10 digits and Stripe rejects it, check the number with your bank.
The Stripe step
| You see | What to do |
|---|---|
| Your Stripe registration isn't finished yet | Stripe still needs details. Select Resume Stripe registration and finish Stripe's steps |
| This is taking longer than expected | Stripe hasn't confirmed yet. Select Refresh status; if it doesn't change, select Resume Stripe registration |
| You closed the Stripe tab | Sign in to VPA Connect, select Complete Registration, or use the Stripe link that was emailed to you |
| Failed to start onboarding. | Wait a minute and select Register via Stripe again |
Other messages
| Message | What to do |
|---|---|
| Invalid code / Code expired | Select Resend code and type the new code |
| Too many requests. Please try again shortly. | Wait a few minutes before trying again |
| Supplier account unavailable | Select Log out, then sign in again with the email you registered with |
| This business has already completed onboarding. Please contact support if its details need to change. | Your business is already registered. Its details can't be changed here (see Change your bank details, ABN or business name) |
| Onboarding has already started for this business. Contact support to change its details. | You typed a different ABN after starting Stripe. Use the original ABN, or contact the agency you work with |
| Please try again or contact support | Try again. If it keeps happening, contact the agency you work with |
| Request sent | Not an error: the ABN belongs to a business that's already on VPA Connect, so its Admins have been asked to add you. See Join a business that's already on VPA Connect |
| You're already a member of … Switch to that account from the account menu. | You're already on that business's team. Choose it in the account switcher at the top of the sidebar |
| This business is not accepting new members. Please contact VPA Connect if you think this is wrong. | The business with this ABN has been closed on VPA Connect. Send the help form if you think that's wrong |
Where a message says "contact support", contact the agency you work with. Once you can sign in and see the sidebar, you can also select Help at the bottom of it and send the help form yourself (see Getting help).