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VPA Connect

The Outstanding page

Updated 1 min read

Outstanding lists every job you haven't been fully paid for yet, across every agency you work with. It's the page you see when you sign in.

The Outstanding Services page: markers on 1 Outstanding value, 2 Active items, 3 Pending requests, 4 the search and status filter, and 5 the Budget column.
Open full size: The Outstanding Services page: markers on 1 Outstanding value, 2 Active items, 3 Pending requests, 4 the search and status filter, and 5 the Budget column. (opens in a new tab)
MarkerWhat it shows
1 Outstanding valueThe total still to be paid to you across all your jobs
2 Active itemsHow many jobs are waiting or in progress
3 Pending requestsPayment requests you've sent that the agency hasn't released yet
4 Search and All statusesFind a job by address, agent, agency, item or status, or show one status only
5 BudgetWhat's been paid out of the job's budget so far, for example $300.00 / $650.00, with any amount waiting for the agency shown as "pending"

Each row shows the property, the job, the agent and agency, the date the job was created and its Status (see Getting paid). Select a row to open the job and request payment.

The number beside Outstanding in the sidebar counts properties, not jobs.

When a job is fully paid or closed it moves to Completed (see Completed jobs, invoices and GST).

Why is my list empty?

A job appears only once the seller has paid for the campaign. An agency can add you to a campaign days or weeks before that. If you're expecting a job:

  • Ask the agent whether the seller has paid.
  • Check that the agency added your business, not another supplier with a similar name.

If you search or filter and nothing matches, the list says "No items match your filter." Clear the search box and choose All statuses.

Why did a job disappear?

A job leaves your list when the agency cancels it, or swaps it to another supplier. See Cancelled, swapped or rejected jobs.